GBL/GHB Store is an international company with worldwide shipping. Please, note that You bear the responsibility for compliance with Your internal laws. Most of the orders are shipped from Europe. Shipping price is $40. All orders over $500 qualify for free shipping.
We use different shipping companies and will provide You with a tracking number as soon as we will receive it.
The product is being shipped within the next 24 hours after Your order was placed during business days. Approximate delivery time is 3-5 business days. If the product is out of stock You will be informed upfront and offered to wait until it’s available. In this case You will receive Your order on the same terms stated above from the moment the product is in stock. The time of delivery may vary depending on the region You are in so we recommend to contact us for more info.
Orders shipped within 3-5 business days from the date of order. We do not ship on the weekends.
A confirmation email will be sent to you notifying you when your order has shipped along with a tracking number and estimated delivery time.
Shipping methods vary depending on shipping destination.
We currently ship Worldwide to the USA, Britain, Canada, Europe, Australia, and many more locations. Canada and PO Box Shipments will only be sent via Couriers First-Class Mail®. Sign up for our Newsletter for change in policy.
If you receive any damaged goods report it to us immediately at [email protected]
We do our best to ensure your package is delivered to you securely, we ask that you check your package thoroughly. Contact us at [email protected] within 3 days of the incident.
If you face any complications with your order, please contact GBL/GHB Store Support. Ltd immediately. Our customer service representatives will examine if your order qualifies for a refund. Refunds are at the discretion of GBL/GHB Store Ltd and we do not guarantee we will offer a refund in all circumstances.
Which orders may qualify for a refund?
In the unlikely event you are unhappy with the order you received, please contact GBL/GHB Store Support . We will only issue refunds in the following circumstances: if we misrepresented the product packaging to you when you placed your order; if you received a damaged package; if the product is proven to be inactive when you initially use it.
In any of these cases, you should hold the products until you receive further instructions from GBL/GHB Store Support . If we determine you should receive a refund, you can either request that we send a replacement or you can receive a full refund or account credit for that item.
What information do I need to return a product?
Do not hesitate to contact the customer service for guidance. If you had used the medical device and found it faulty in the process, keep the lot number and expiry date information in the client’s file.
How do I get a refund?
Depending on the circumstances, you may be able to receive a refund under our instructions. You can either request we send a replacement to the same shipping address as the original or receive a full refund or account credit for that item. This account credit is applicable toward any future purchase of the same or a different product.
Will I always qualify for a refund?
GBL/GHB Store Ltd offers refunds at our own discretion. We cannot guarantee we will offer a refund in all circumstances. However, we do our best to ensure you will be happy with your medical supply order. If you have any questions or concerns about this policy, contact us for more information.