At Nordic Chemicals, we strive to provide our customers with the highest quality research chemicals and exceptional customer service. We understand that there may be instances where you need to return or exchange a product. This Return Policy outlines the guidelines and procedures for returning items purchased from our website. Please read the following information carefully.
Eligibility for Returns
We accept returns or exchanges for products that meet the following criteria:
- The product is unused, unopened, and in its original packaging.
- The request for return or exchange is made within 14 days of receiving the order.
- The product is not on our list of non-returnable items (see section 4).
To initiate a return, please follow these steps:
- Contact our customer support team within 14 days of receiving your order to request a return or exchange.
- Provide the order number, product details, and reason for the return or exchange.
- Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
When returning a product, please ensure the following:
- Use the original packaging or suitable packaging to prevent damage during transit.
- Clearly label the package with the provided RA number.
- Ship the package using a reliable and trackable shipping method.
- The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part.
For safety and regulatory reasons, certain items are non-returnable. These include:
- Opened or used products.
- Products that have passed their expiration date.
- Products that have been tampered with or damaged by the customer.
- Custom or special order products.
- Products that are not suitable for return due to legal restrictions.
Refunds and Exchanges
Upon receiving and inspecting the returned item, we will process your refund or exchange. The following options are available:
- Refund: If eligible, we will initiate a refund to your original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your financial institution.
- Exchange: If you prefer to exchange the product for an alternative, we will arrange for the replacement to be shipped once the returned item is received and inspected.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly by providing a replacement or refund.
At Nordic Chemicals, your satisfaction is our top priority. If you have any concerns or questions about our Return Policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is seamless and enjoyable.
Note: This Return Policy is subject to change without prior notice. Please refer to the most recent version of our policy on our website or contact our customer support team for any updates or clarifications.